Privacy Policy

We use information to operate the directory and referral network, route referrals, verify Members, process payments, produce Priority Records, handle Representation Preference requests, moderate reviews, send account and referral notices, prevent fraud, improve the Platform, and meet legal obligations.

• With Members you are connected to. When you request a connection or a Member refers you, your referral information goes to the receiving Member or Members. Placement agents may send one referral to several communities.
• Priority Records. When agents disagree about a referral, we share referral timestamps, the sending agent, and any Representation Preference request with the community and agents involved. We do not include health information in Priority Records.
• Representation Preference requests. We share your request with the named agent, the communities that received that agent's referral for you, and any agent you name as your choice.
• Service providers. Hosting, payment processing (Stripe), email, and analytics (Google Analytics) providers that process information for us under contract.
• Legal reasons. When required by law, or to protect rights, safety, and the integrity of the Platform.
• Business transfers. In a merger, sale, or reorganization, subject to this Policy.

We do not share your information with companies affiliated with Mildred for their marketing. An affiliate receives your information only if it is a Member you are connected with through the Platform in the ordinary way, or if you give separate consent.

When we receive protected health information on behalf of a HIPAA covered entity, we handle it under our Business Associate Agreement and HIPAA. Please share only the information needed to find care.

We keep referral records, including timestamps, for 7 years after the referral date to support Priority Records and legal obligations. Member account information is kept after cancellation so accounts can be reactivated, unless the Member asks us to delete it and no legal obligation requires us to keep it. Other information is kept only as long as needed for the purposes above.

You may ask us to access or correct your information, or to delete it, by emailing support@askmildred.ai. When you ask to be deleted, we remove you from the active referral network and delete your care needs, contact information, notes, attachments, and Mildred conversations.

We do not delete the record of referrals made through the Platform: who sent each referral, who received it, when, and the name of the person referred. Members rely on these records for Priority Records and legal obligations, and we keep them for the retention period in Section 6.

If you give us a mobile number and agree to receive texts, we may send messages about your referrals or account. Consent is not a condition of using the Platform. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can unsubscribe from marketing emails at any time.

We do not share or sell your mobile number, or your consent and opt-in information for text messages, to third parties or affiliates for their marketing or promotional purposes. We share them only with service providers, such as our text message provider and wireless carriers, that help us deliver the messages. To stop texts, reply STOP to any message, or email support@askmildred.ai and we will remove your number.

We use administrative, technical, and physical safeguards to protect information. No system is completely secure.

The Platform is for adults 18 or older. It is not directed to children, and we do not knowingly collect information from anyone under 18.

We will post updates with a new effective date and notify users of material changes by email or in the Platform. Questions or requests: Mildred Enterprises, LLC, 7014 E Camelback Rd, Suite B100A, Scottsdale, AZ 85251, support@askmildred.ai.