Family and User Terms of Use

Using AskMildred.ai is free for you. Businesses listed on the Platform pay a monthly membership fee. Placement agents are usually paid by the community you move into, not by you (Section 8). You must be 18 or older to use the Platform.

The directory has two kinds of listings. Full listings belong to businesses that pay to be members of our network. Basic listings are Arizona hospices and home health agencies taken from public Medicare data, showing only the business name, city, and phone number. A basic listing does not mean the business is a member or that we have any relationship with it. Only members can receive referrals through the Platform. The directory is not a complete list of every licensed provider or community in your area, and you are free to consider options that are not listed here.

A listing does not mean we recommend, endorse, or guarantee any provider. We check certain licenses and credentials when businesses join, but we do not inspect facilities or supervise care. Before choosing a provider, you should visit, ask questions, and check state inspection reports.

All Platform content provides general information only. It is not medical, legal, or financial advice. For decisions about care, benefits such as ALTCS, or finances, talk with a qualified professional. In an emergency, call 911.

Mildred does not rank or recommend providers based on payment or on any business relationship we have, and does not publish its own rating of any provider. Where a listing or report shows Google ratings or reviews, they come live from Google and are not our opinion. Search results do place full listings before basic listings, because basic listings have no profile information and cannot receive referrals. If we begin ranking providers in any other way, for example by reviews, we will explain how.

When you ask to be connected with a provider, or a provider refers you through the Platform, your name, contact information, the service you need, and any notes you provide are shared with the provider or providers involved. Placement agents may share a referral with several communities at once. Our Privacy Policy explains this in more detail.

You always choose which placement agent, provider, and community you work with. If you do not want a particular placement agent who is a member of our network to represent you, you can tell us using our Representation Preference Form. We will verify your request, record it, and share it with that agent and the communities that received that agent's referral for you.

Your request records your preference. It does not cancel any contract you signed, and it does not decide whether a community owes an agent a fee. Those questions are governed by the agreements between the agent and the community.

Your placement advisor may share a report of options, or a document to review or sign, with you by a private link. The link opens only with an access code your advisor gives you, expires after the period your advisor chooses, and can be turned off sooner. Please do not forward the link or the code.

What you do on a shared report, such as marking options you like or adding comments, and whether and when you opened it, is shared with your advisor. The options in a report, and their order, are chosen by your advisor. They are not a Mildred ranking or recommendation.

Placement agents on Mildred are usually paid a placement fee by the assisted living community you move into, not by you. Arizona law (A.R.S. § 36-446.14) requires a placement agent to give you a written disclosure, which you acknowledge, before a community pays the agent a fee. Mildred receives no part of any placement fee.

You may review providers you have worked with. Reviews must be honest, based on your own experience, and free of other people's personal or health information. We remove reviews only under neutral rules applied equally to positive and negative reviews, such as suspected fake reviews, undisclosed conflicts of interest, or unlawful or harassing content. We will ask your permission before using your review or comments as a testimonial in our marketing.

You agree not to submit false information, impersonate anyone, submit information about another person without their permission or legal authority, or misuse the Platform. You may not use bots, crawlers, scrapers, or other automated tools to access or copy the Platform, or copy or compile directory listings, provider information, or reviews for any commercial purpose.

The Platform is provided "as is." We are not responsible for the services, conduct, or agreements of any provider. To the fullest extent allowed by law, our total liability to you is limited to $100.

Any dispute with us will be resolved by binding individual arbitration under the American Arbitration Association's Consumer Arbitration Rules, except that either party may use small claims court. Claims may not be brought as a class action. Arizona law applies.

If you give us a mobile number and agree to receive texts, you are enrolled in Mildred notifications, a text message program run by Mildred (askmildred.ai). Texts cover a report or document your advisor shared with you, tour reminders, and verification codes. A text sent on behalf of your advisor names your advisor's business. Your advisor may text you through Mildred only with your permission. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, START to resubscribe, or HELP for help. For support, email support@askmildred.ai. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of using the Platform. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, as our SMS and Messaging Consent Policy and Privacy Policy explain.

We may update these Terms and will post the new version with its effective date. For material changes, we will also notify users who have given us an email address.

Mildred Enterprises, LLC, 7014 E Camelback Rd, Suite B100A, Scottsdale, AZ 85251, support@askmildred.ai.