Resources
A platform membership is not a placement fee.
Last checked: October 3, 2026. Prepared by the Mildred team.
Several different relationships can be involved in a care search. Keeping them separate helps everyone understand who provides the service and what agreement applies.
| Relationship | What it means |
|---|---|
| A family uses Mildred | The family account is free. Independent services are separate. |
| A provider participates in Mildred | The applicable platform membership supports that organization's participation and features. |
| A placement agency helps with a placement | The agency may have its own agreement with the facility or other relevant party. |
| A family engages a care provider | The provider and relevant client or payer determine the care-service arrangement. |
| A seller works with an estate buyer | The seller and buyer determine the offer and transaction terms. |
What happens with a direct assisted living referral?
A family or participating non-agent organization may approach an eligible community directly. Using Mildred for that genuinely direct connection does not itself create a placement-agency fee.
This does not cancel an applicable placement-agency agreement. An existing agency relationship and the actual circumstances of the placement still need to be respected.
Does Mildred sell a person's referral to the highest bidder?
Mildred's described referral model uses selected recipients rather than a lead auction. A membership is not a promise that a provider will receive a particular person, a minimum number of inquiries or an admission.
Is a basic listing a free trial?
No. Being listed and participating in the network are different states. The provider's category and participation determine which features and actions are available.
What should I ask before proceeding?
Ask who will provide the service, who pays whom, which agreement applies, what is included and what could change. Ask the relevant business directly about its own compensation and terms.
Mildred explains the platform relationship. It does not adjudicate a contractual dispute between independent businesses or waive an obligation on their behalf.
This guide supports a conversation. It does not replace a provider assessment, an insurance determination or individualized legal, medical or financial advice.